Contact Us
If you believe you have a life threatening emergency, dial 911 or go to the nearest emergency room.
Our Offices
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Alpharetta
Phone: 770-751-0800
Fax: 770-751-7198Office Hours
Monday - Thursday:
8:30 a.m. - 5:00 p.m
Friday:
8:30 a.m. - 4:30 p.m..Saturday
(by appointment only):
8:00 a.m. - 11:30 p.m. -
Crabapple
Phone: 770-751-0800
Fax: 770-343-8759Office Hours
Monday - Thursday:
8:30 a.m. - 5:00 p.m.
Friday:
8:30 a.m. - 4:30 p.m. -
Cumming
Phone: 770-751-0800
Fax: 770-888-5562Office Hours
Monday - Thursday:
8:30 a.m. - 5:00 p.m.
Friday:
8:30 a.m. - 4:30 p.m.
After Hours
If your child needs care after hours, follow these instructions.
Phone Calls
We receive many calls each day, and we do our best to answer each call as quickly as possible. We take questions regarding appointments, prescription refills, insurance, etc. during normal office hours. Here are some tips to help you save time.
- Tell the receptionist briefly what you need, an appointment, talk with an advice line; check on test results, etc.
- Any questions that can wait until your child’s routine check up please write down and bring with you to the check up appointment.
- To minimize delays in processing your non-urgent calls, avoid our busiest hours, which are early morning and after school. You may experience more difficulty getting through on Monday and Tuesday.
- You may be asked if you can wait on hold. If this is not convenient, please tell the receptionist that you will call back later.
- Consider using our patient portal or our secure, online appointment scheduler for non urgent appointment requests.
- Consider using our patient portal for non urgent advice.
Advice Line
Our staff has been trained to handle many of your questions and will be happy to assist you. They can help you decide if your child needs to be seen in the office or if there is something you might try at home first. If your child is ill please take her/his temperature so we can help you more quickly. Our receptionist will take all of your pertinent information, enter it into our Electronic Health Record and have the advice line call you back.
Our goal is to return messages within one hour. Occasionally, during peak periods we may prioritize calls by urgency and return non-urgent calls within four hours. For example, feeding problems or a question about a camp form may be delayed. We will attempt to return all calls at least twice by the end of the day. If you do not receive a return call from us within a reasonable amount of time, please call us back.
If your question requires the attention of a practitioner one will call you back as soon as possible. Practitioners return phone calls after they finish seeing patients. If your call is urgent we suggest you have the Advice Line be your liaison between the practitioner and yourself.
Our Advice Line staff also performs minor visits, including allergy injections and metabolic screenings on newborns. We schedule these appointments to serve you more efficiently and to avoid wait times. Our Advice Line staff also assists parents with referrals to specialists and/or for outside testing.
Email Advice Line
Our office provides secure communication through email for non urgent advice. Please use our patient portal to email our advice staff your non urgent medical question. If you do not receive a response by the end of the next business day please call our office.