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If you believe you have a life threatening emergency, dial 911 or go to the nearest emergency room.

Our Offices

 

After Hours

If your child needs care after hours, follow these instructions.

After Hours Care

Phone Calls

We receive many calls each day, and we do our best to answer each call as quickly as possible. We take questions regarding appointments, prescription refills, insurance, etc. during normal office hours.   Here are some tips to help you save time.

Advice Line

Our staff has been trained to handle many of your questions and will be happy to assist you.  They can help you decide if your child needs to be seen in the office or if there is something you might try at home first.  If your child is ill please take her/his temperature so we can help you more quickly.  Our receptionist will take all of your pertinent information, enter it into our Electronic Health Record and have the advice line call you back.

Our goal is to return messages within one hour.  Occasionally, during peak periods we may prioritize calls by urgency and return non-urgent calls within four hours.  For example, feeding problems or a question about a camp form may be delayed.  We will attempt to return all calls at least twice by the end of the day.  If you do not receive a return call from us within a reasonable amount of time, please call us back. 

If your question requires the attention of a practitioner one will call you back as soon as possible.  Practitioners return phone calls after they finish seeing patients.  If your call is urgent we suggest you have the Advice Line be your liaison between the practitioner and yourself. 

Our Advice Line staff also performs minor visits, including allergy injections and metabolic screenings on newborns.  We schedule these appointments to serve you more efficiently and to avoid wait times.  Our Advice Line staff also assists parents with referrals to specialists and/or for outside testing. 

Email Advice Line

Our office provides secure communication through email for non urgent advice.  Please use our patient portal to email our advice staff your non urgent medical question.  If you do not receive a response by the end of the next business day please call our office.